Operation & Maintenance
Upon completion of the construction works in Phase 1, the Operation & Maintenance team was activated. The main objective of the team is to ensure continuous, smooth operation of gas supply to clients. This is done through several processes.
The Customer Support Service of O&M operates in close coordination with the Client Service Centers to execute the works that may be needed on client installations, either for new clients who request to be connected to gas service, or for modifications to existing installations, like changes in pipe routing, addition of appliances and disconnections.
The gas supply service has been provided smoothly and without inconveniences in the areas of Belbeis, Abu Hammad, 10th of Ramadan and Zagazig since 2000(not including force majeures).
Regular preventive maintenance activities are implemented by O&M for all equipment and networks, such to safeguard integrity of equipment and efficiency of operation.
Training of technical staff is provided to enhance professional capabilities. A program of drills is implemented regularly, including the simulation of a variety of abnormal events, in order to keep preparedness to a high level and improve performance in the real cases.
The emergency service ensures prompt response to customer calls on a 24-hours basis, providing interventions of emergency teams to fix all kind of problems (mostly small leaks of gas). Particular care is dedicated to the organization of this service and to the training and motivation of its staff, to keep the response to the maximum effectiveness.
Billing and Collection
Billing for natural gas consumption starts after the client has been connected to the service. Residential clients are billed monthly according to the agreement with EGPC, whilst Commercial & Industrial clients are billed twice a month; every 15 days. This is done via a trained collection team. This team visits all clients to check, their meter reading and thus identifying their consumption periodically. During the same visit the client is billed for the previous period.